Customers of Apple’s new iPhone 5s are complaining that the phones’ measuring tools don’t work properly.
The motion sensors for the compass, gyroscope and accelerometer — a tool particularly important for gamers — appear to be calibrated incorrectly. One blogger found the compass off by 8-10 degrees compared with a physical measuring tool, while some customers reported using the phone’s level and finding it to be off by 2-4 degrees. Another customer complained that the gyroscope didn’t work properly for a racing game, causing a car to steer to the right. Users of the previous generation iPhones have not experienced these difficulties.
“Buyers of the latest iPhone 5s paid a premium for their phones,” Jason Rathod, a consumer protection attorney at Whitfield Bryson & Mason LLP, said. “In return, they should have, at least, received a phone that has fully functional motion sensors. Reputable websites, such as Ars Technica, indicate that the iPhone 5s motion sensors may have performance problems."
If you bought a new iPhone 5s with the latest version of iOS7 and have found these same types of problems, Whitfield, Bryson & Mason would like to hear about it. Please call us toll-free at 1-855-WBM-ATTY (1-855-926-2889) or send an email to Jason Rathod, JRathod@wbmllp.com.